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The man who can smile when things go wrong as thought of someone to blame - Anon



About the time we can make ends meet, somebody moves the ends - Herbert Hoover



Don't reinvent the wheel just realign it - Anthony D'Angelo



Innovation distinguishes between a leader and a follower - Steve Jobs




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Heather Townsend, Chief Coach, and founder of The Efficiency Coach Heather Townsend, Chief Coach

Heather Townsend, ACC Chartered MCIPD, is a widely published writer, social media expert and performance improvement specialist for professional services.

Heather in the last decade has worked with over one hundred partners and coaching and trained over 1000 lawyers, accountants and other professionals at every level, in the UK's top and most ambitious professional practices. She is the UK's foremost expert on how business people can build meaningful and profitable relationships via social media. She has been commissioned to write on key business topics by the Financial Times.

Heather was runner up in the 2010 Inaugural Conquest Business Awards for 'Young Business Person'.

Heather is an Associate Certified Credential coach with the International Coaching Federation, and a Chartered Manager with the CIPD.


David WoollardDavid Woollard, Chief Direction Finder

David, as well as being an assessment and diagnostic specialist, is fantastic at helping people identify 'what they want to be when they grow up'. He's then pretty good at enabling people to efficiently find and get their next role.

Prior to working with us, David had various learning and development and HR management roles, which included a national charity, two NHS trusts, two manufacturing/engineering companies and a local authority.

David is a Member of the Chartered Institute of Personnel and Development (MCIPD) and an affiliate member of both the British Psychological Society (BPS) and the Association of Business Psychologists (ABP). In case you were wondering he is qualified to deliver instruments such as OPQ32, 16PF5, the Myers-Briggs Type Indicator (MBTI), the HDS (an assessment of the dark side of personality), Strengthscope, and the Emotional Intelligence Questionnaire (EIQ:M).


John StylianouJohn Stylianou, Programme Leader and Career Coach

John Stylianou is a highly energetic and experienced Learning and Development Specialist designing and delivering high quality training solutions.

During the last seven years John has been involved in all aspects of creating and delivering learning and development, team building and executive training programmes. John is also accredited in a number of psychometric tools such as Myers Briggs Type Indicator (MBTI), Insights, Strength Deployment Inventory (SDI) and Team Management Systems (TMSDI).

Committed to life long learning, John has spent the last 30 years working within Professional Services - initially client facing. John is noted for delivering and implementing Learning and Development solutions which have a measured and lasting impact.


Martin Haworth, career coachMartin Haworth, Career Coach

Combining a lengthy career as a front-line manager, together with around 1000 hours of one-on-one coaching clients, Martin Haworth is ideally suited for those who need support in their career development. The experience of working hands-on with literally thousands of employees during a 20+ year career enabled Martin to write both "How To Land Your Dream Job" and "How to Win at Assessment Centers", both of which have helped many individuals seek and obtain the career they really want. An ICF accredited coach, Martin works usually by phone with clients, making for efficient and effective growth opportunities for those with a will to move forward with objective help, plenty of encouragement and lots of fun along the way.
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