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Client Feedback
"she is focused on helping you to achieve results and incredibly generous." Robertz, UK "she provides clear and concise information that will actually make a difference to your life" Igor Griffith, Cambridge "she is great for useful and amusing information on efficiency" Annabel Kaye, UK "Her Tweets are very relevant to me and they're a good balance of business/personal. Her blogs are exceptional - she knows her stuff." Sarah Bradley, UK "she is a great person to talk with about staying focused on what's important." Robert Killington, UK "she's a great networker and how she balances her home life with the demands of her work and us followers I'll never know" Neil Ryder, Wiltshire, UK "she produces a mountain of useful and interesting blog aricles and engages with people " Maxine, UK "she has a great blog full of worthwhile tips and her tweets are friendly and informative" by Sam Pearce , Bedfordshire "She writes great blogs with valuable tips. All round good tweeter! " by Sharon Gaskin, Droitwich, Worcestershire, UK "She is great in...seeing right to the core of the issue in her business efficiency coaching. There's no hiding it from Heather." by berylwh, Leighton Buzzard "she's on a mission for your business to succeed check out Heather's blog postings http://bit.ly/XKgUl" by Dale Rockell, UK, Bedfordshire "she is a great coach, writes excellent blogs and tweets and shares great information. Also lovely person!!" By Pamela Stirling, Scotland Connect with us on social media:    |
This is what people have been saying about The Efficiency Coach and it's Founder Heather Townsend....... "Since working with Heather I have seen my business move in the direction that I want it to go in, indeed she has helped me to define and refine that direction - she inspires me to keep pushing on and developing the business and the relationships that benefit me, my business and my network. In an entrepreneurial environment you don't get the type of support you would working for an organisation, Heather is a big part of that support for me and for JSA. Sometimes all I need is a "you're doing well" to take the next step. I get recognition from Heather where I wouldn't even recognise the achievement myself. I am aiming to have a long and mutually rewarding relationship with the efficiency coach." Jennifer McCartney ACMA, Just Simply Accounting "I met Heather through the “Executive Village” – a networking group with a difference, in which participants collaborate in solving one another’s business challenges. The group was excellent. I met some great people, and gained new insights into one of the biggest issues facing our business. Not only that, but I picked up real ‘gems’ on subjects that I wouldn’t even have known to ask about. Heather is founder of the Executive Village, and was also co-ordinator of the event. She was able to put the entire company of strangers at their ease, and I have no doubt that long-lasting business friendships had been made by the end of the evening. Heather has sharp business insight and an ability to get to the root of an issue. I look forward to continuing to work with Heather, and would thoroughly recommend both her services as “The Efficiency Coach”, and the Executive Village as an event, to anyone looking to improve their business performance." Tim Sawyer, HTS Training "2 months of working with Heather and my business is really turning around. The biggest benefits to working with Heather are direction and clarity. I've worked independently for 10 years and this is the first time I've really stepped back and looked at what I want and where the business is going. Heather is a good sounding board and a very knowledgeable advisor. With her help I know exactly where the business is heading (and it's getting there!). Every decision I make is now linked to this goal. My profit margin has increased by 20% in a stroke. The whole process is proving invaluable. I highly recommend Heather's coaching services to any professional business." Sonja Jefferson, Valuable Content "I have been using twitter for some time - what I did not have was any form of plan or approach to my use of twitter, which I believe was limiting my ability to win business via twitter. Heather from The Efficiency Coach was able to help me clarify exactly why I should use twitter and then having confirmed she understood my business, was able to guide me how to utilise the medium for greatest benefit. What Heather was able to do for me in a very short time was help me identify a strategy for my usage of twitter, and pull together a marketing plan of what times I should tweet, the 3rd party twitter application I should use to support my marketing plan, and what I should be tweeting about when for both parts of my business. Heather also identified some new ideas for topic areas I could tweet about which would engage people in my company's brand. Thank you Heather!" Jay Blake Ichthus Video "At 18 months into my start-up, I found working with Heather very helpful. The aim we worked on together was to get a plan in place for manageable business growth, in the context of some wider personal goals. I found the process of verbalising my thoughts really helped me to structure them, even if I had been chewing on them mentally for a while. I'm planning to work with Heather again once I've put a few key elements of the current plan into action and I'm ready for the next mountain." Bryony Thomas, Clear Thought Consulting "I am currently undertaking an MBA with Bradford University School of Management and had embarked upon the management project/dissertation part of my course. Whilst I had a general subject area in mind, I was struggling to determine a tighter scope of analysis and work out how to get the project underway. Not only was this a source of great frustration on my part, I felt the "clock ticking" every day that the project sat on the mental shelf I had placed it. One session with The Efficiency Coach helped me to re-focus my thinking on what "question" I needed to answer in my dissertation as well as outlining the initial steps required to get the project underway and feel that progress was being made. Since our session, I have now successfully submitted my dissertation proposal and embarked on academic research and initial scoping meetings with the client. I have been very impressed with Heather's ability to quickly grasp the key issues and tease out "pinch point" inhibiting progress on my dissertation. Quickly following on from helping me arrive at a project I could latch on to, Heather skilfully helped me draft out key "baby steps" in an action plan to help be gain positive forward momentum. I have no hesitation in recommending Heather as a coach." Jon Shaw, IT contractor "As a coach myself, you can often forget just how useful being coached really is. Heather was my coach during a huge period of transition in my life and career. I found every session to be challenging and enlightening but always fun. I always took away new ideas and perspectives and formed some clear action plans. I would not hesitate in recommending Heather as a life and career coach." Joanne Bull, Learning and development professional "I think Heather has a lot to offer as a coach/mentor/advisor. Her style suits my preference for constructive feedback, provided in a straightforward, yet empathetic way . From the first time I met her, I liked her. She was able to offer me some valuable feedback, based on astute observation of my inter-personal behaviours in business situations. From our subsequent conversations, she has also offered me some insightful, invaluable advice on other business issues, from which I've derived immediate impact." David Woollard, DWHR consulting “Heather's energy and drive amazes me. Efficiency Coach is a very apt name because efficiency is something she truly excels at. Heather is very personable and a real giver, aways looking for ways to help her network. If you are looking for an excellent coach, you need look no further than Heather.” Suzanne Dibble, lawyers 4 mumpreneurs Heather has been a great coach for me, and it's not all business you know (although she has transformed that), she makes sure you look after yourself as well, it's the whole package, it's kind of like when you are a kid and you have to think before you do something 'what would my Mum say?', well, before I do things now I think 'what would Heather say?', and because of that voice in my head I have taken better care of myself this past few weeks, and it is starting to have results. So yes, she could quite rightly say 'I told you so!' now. Thank you Heather. Helen Stothard, HLS Business Services “Heather is a supportive, intuitive, encouraging and challenging business coach who works according to the ICF Core Competencies. She is generous in sharing any information and ideas outside the formal coaching format in addition to being skillful with coaching questions. I can recommend her to anyone- especially to business owners with expansion in mind!” Marianne Borg Hyökki, Executive Coach Heather is inspiring because she’s part of the new breed of business advisers/commentators that advocates efficiency, not running yourself into the ground. Emily Cagle, Emily Cagle PR "She is a great coach. She gives sound and relevant tips that will keep your business miles ahead." Tola Popoola, CEO of Chocolat-a-toi “Heather is fabulous all round she helps to steer to business in the right direction to get great results, but looking at the whole situation - family life and health - really professional, would recommend highly” Vickie Humber, Humbers Homemade “Having worked with Heather for only a few months my business has totally changed for the better. With her help and support I have had three new Clients sign up in the past week, and these are the type of Clients I have been eager to work with. I am very positive about the future of my business and cannot praise Heather enough.” Helen Stothard, HLS Business Services “Heather is a highly intuitive and effective coach. She is easy to talk to but quickly gets to the heart of the issue. I worked with Heather when she supported me in setting up my own coaching business. In just one month, Heather's suggestions led to two significant projects worth four times what I had paid in coaching fees. I continued to get a great business return on my investment, not to mention feeling supported, focused, confident, energised, and extremely motivated after every conversation. Heather gives her all to her clients and if you are starting out in business, she is a worthwhile, or I would even say essential, person to have on your team.” Catrin Mills, The Lawyer Coach Heather's wealth of knowledge and experience ensures each coaching session is both valuable and focussed for the individual involved. Her style encourages real results both at an individual and business level and enabled me to further my career quickly, without the shortcuts! Kate Clover, Training Manager, BDO Investment Management Ltd At the height of the recession I approached Heather to gain a clearer understanding of my career objectives. Heather carefully designed a bespoke coaching program which fitted around my work commitments. At the start of the coaching I was asked to set goals for the next 12 months and 5 years, these were consistently referred to throughout the sessions. The program has helped me revise my goals and break them down to slightly less daunting and also very achievable. Since the coaching finished I have found my focus has improved massively and in turn so have my figures. I would highly recommend Heather to anyone going through a period of change or perhaps someone who is looking to review career objectives. Nick Croucher, Ortus HR "I had been running my business like a hobby, and had realised after a major reduction in orders that my business was at a crossroads. Sometimes you start a business as a hobby, but with focus, encouragement and support it can be a successful business. With advice, support and encouragement from Heather Townsend, founder of The Efficiency Coach, I decided to become serious about my business and make it into a profitable enterprise. After just one conversation with Heather, I came away confident and inspired that I could run a successful business and my business concept and product was sound. Advice from Heather is very precious – and she inspired me to set some goals for my business, and write plans with realistic projections for the next 12 months. I even re-built and re-organised my store room. After my second conversation with Heather, I changed a few sentences on my home page, and saw an instant major increase in orders. The orders just seemed to roll in. I know I have some key decisions to make as my business grows – but I am confident that I will make the right decision supported by Heather." Sheila Sudlow, Owner of Cheeky Chums, makers of premature baby clothes After six months working with Heather as a coach, I have achieved all my objectives, and my health is now back to normal. After the coaching relationship finished I feel much more confident and happier in my role. As a result of the coaching relationship, I have been able to reduce the headcount in my team, and streamline my role. This will enable me to reduce my working hours to improve my work life balance, and spend more time with my husband. Turning this into pounds and pence, my coaching relationship with Heather will lead to year on year savings of around £50k. This will deliver a 15 times return on the initial investment, within a year of our coaching relationship ending. On the basis of the results Heather has enabled me to personally achieve, I have already recommended Heather’s services to others." Veronica Bailey FCA, Financial Controller, BDO Stoy Hayward Investment Management "After Heather (Founder of the Efficiency Coach) had helped me with my CV, it looked really different from my first attempt and made me stand out from the crowd. My CV helped me get an interview for a promotion I really wanted." Katherine Kouwenberg, SPD Sparks "I owe my decision to start my business partly but quite significantly to The Efficiency Coach. When I was planning to start out Heather asked me some questions which by the time I answered I knew without a doubt I was on the right track. The best thing about Heather is her personal touch. One feels as though she's a friend, someone you've met and who knows you. I am always eager to read her contributions on Everywoman and have told a friend who's also new in business to join the Everywoman network for this reason. " Tola Popoola, founder of Chocolat-a-toi - suppliers of personalised wrapped chocolates "I appreciate a lot the listening and comfort of the conversation, which was very trustful, therefore helped to progress faster" Alain Reidacker, CIO Societe Generale, Japan |